Global AI Research and Platform Provider
Provision of a team of data privacy specialists to manage privacy inboxes, develop operational processes and defined playbooks.
Benefits delivered
<3 minutes
Average query response time.
>125
Canned responses developed along with operational playbook.
High complex
Cases being supported such as regulatory inquiries.
Global
Support provided relating to global privacy inboxes.
Scaling business ill-equipped to deal with increasing rate of privacy requests
Lack of standardisation and consistency across responses and operational processes
Lack of useful data insights and operational reporting
Operational and privacy specialist skills gap
No additional internal headcount availability
The Problem
Our Solution
Provision of dedicated and specialist team supported by Project Management and experienced Privacy SME (ex-DPO)
Integration to existing IT infrastructure
Data driven operations – daily run-rates and trends analysis
Operational improvements implemented, such as Playbook build, templated responses, standardised processes established with product and engineering teams. All delivered alongside operational service with no degradation of service quality.
Hear from the client
